Terms & Conditions

1. Acceptance of terms

These Terms form a binding agreement between you and FrostLine Works. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

Our Privacy Policy explains how we collect and use information. By using the Services, you acknowledge that policy.

2. Eligibility and accounts

You must be able to form a binding contract under applicable law to use the Services. You are responsible for the accuracy of information you provide, for maintaining the confidentiality of account credentials, and for all activity under your account. Notify us promptly at [email protected] if you suspect unauthorized use.

3. Description of services

FrostLine Works provides software applications and related hosting, directory, and platform features. Features may vary by product and may change over time. We may update, suspend, or discontinue features for maintenance, security, legal, or operational reasons. Some Services may require a paid subscription or separate product-specific terms.

4. Acceptable use

You agree not to misuse the Services. Without limitation, you must not:

• Violate any applicable law, regulation, or third-party right;
• Send spam, unsolicited marketing, or messages without required consent;
• Harass, threaten, defraud, or impersonate others;
• Upload or transmit malware, or attempt to gain unauthorized access to systems or data;
• Interfere with or disrupt the integrity or performance of the Services;
• Use the Services for phishing, scams, unlawful content, or prohibited messaging categories; or
• Circumvent rate limits, security controls, opt-out mechanisms, or access restrictions.

We may investigate suspected abuse and take action we reasonably deem appropriate, including suspending accounts, blocking traffic, or reporting activity to carriers or authorities.

5. SMS messaging terms

Certain FrostLine Works applications support SMS (text) messaging programs. The following terms apply to those programs:

• Opt-in. Users opt in through approved methods, such as a web form, checkout checkbox, keyword, verbal consent with documentation, or another method disclosed for the specific program. Consent must be clear and affirmative.
• Message frequency varies. How often you receive messages depends on the program and your activity.
• Message and data rates may apply. Standard carrier message and data rates may apply.
• STOP. Reply STOP to unsubscribe from a messaging program. You may receive a one-time confirmation of your opt-out.
• HELP. Reply HELP for assistance, or email [email protected].
• Consent is voluntary. Consent to receive SMS messages is voluntary and is not a condition of purchase. You may complete a purchase or use eligible Services without agreeing to receive marketing or optional program texts, except where a specific transactional notice is necessary to provide a requested service.
• Platform messaging. FrostLine Works may send transactional and service-related messages on behalf of businesses using the platform, and may send messages related to your FrostLine Works account or the Services.
• Program changes. Supported keywords, help responses, and program details may be updated to remain compliant with carrier and industry requirements.

Additional program-specific disclosures may appear at the point of opt-in. Those disclosures form part of the messaging agreement for that program.

6. Business customers and messaging content

If you are a business customer using FrostLine Works to communicate with your end users:

• You are responsible for the content of your communications;
• You are responsible for obtaining and documenting any required consent before messages are sent;
• You must honor opt-out requests promptly and must not send further messages to opted-out recipients except as permitted by law;
• You must ensure your messaging practices comply with applicable laws (including TCPA and CTIA guidelines where applicable), carrier rules, and A2P 10DLC requirements; and
• You must not use the Services for affiliate lead generation, forbidden message categories, or any use case that carriers or our messaging providers prohibit.

FrostLine Works may require campaign information, sample messages, privacy and terms URLs, and other registration details to enable messaging. Failure to maintain compliant practices may result in suspension of messaging features.

7. Intellectual property

The Services, including software, design, trademarks, and documentation, are owned by FrostLine Works or its licensors and are protected by intellectual property laws. Except for the limited right to use the Services as provided, no rights are granted to you. You retain ownership of content you submit, and you grant FrostLine Works a limited license to host, process, and display that content solely as needed to operate the Services for you.

8. Third-party services and links

The Services may integrate with or link to third-party products, including messaging carriers and providers. We are not responsible for third-party terms, availability, or practices. Your use of third-party services is subject to their respective terms.

9. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, FROSTLINE WORKS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that messages will be delivered without delay or carrier filtering.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FROSTLINE WORKS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO FROSTLINE WORKS FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED U.S. DOLLARS (US $100) IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO US.

Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the fullest extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless FrostLine Works and its officers, directors, employees, and agents from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your content, your messaging practices, your use of the Services, or your violation of these Terms or applicable law.

12. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate access if you violate these Terms, if required by law or carriers, to protect the Services or other users, or for non-payment where applicable. Provisions that by their nature should survive (including ownership, disclaimers, limitation of liability, and indemnification) will survive termination.

13. Governing law

These Terms are governed by the laws of the State of Montana, USA, without regard to conflict-of-law principles, unless mandatory local law provides otherwise. Courts located in Montana will have exclusive jurisdiction over disputes arising from these Terms, except where prohibited by law.

14. Changes to these terms

We may update these Terms from time to time. We will revise the “Last updated” date at the top of this page and may provide additional notice when changes are material. Continued use of the Services after updated Terms become effective constitutes acceptance of the changes, except where applicable law requires otherwise.

15. Contact

Questions about these Terms may be sent to:

Related: Privacy Policy.